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Geno Smith, airline comment on incident

1/23/2014

New York Jets quarterback Geno Smith and Virgin America airlines released statements Thursday through the team, responding to the incident that occurred last Friday at Los Angeles International Airport.

The statement from Virgin America:

“After a full review of the incident, we believe it was the result of a misunderstanding that regrettably escalated unnecessarily. We’ve apologized to Mr. Smith for his experience, which could have been better -- and we’d welcome him back onboard any time. As an airline that prides itself on our guest service, we take incidents such as this one very seriously.”

Smith:

“I really appreciate that Virgin America took this seriously, looked into this matter and followed up with me. I look forward to flying their airline again soon.”