Help/Faq

If the following questions do not solve your problem, please contact our Customer Care Team at 85-LONGHORN or (855)-664-4676.

General Questions

  • What is LonghornNetwork.com?

    LonghornNetwork.com is a broadband network for University of Texas live sports programming. LonghornNetwork.com harnesses the quality ESPN has built through its TV networks and delivers online programming to Longhorn fans through a rich, interactive, and easy-to-use experience.

    LonghornNetwork.com provides hundreds of live games and events online each year. A majority of the events are exclusive to the Longhorn Network, while others are broadband-enhanced versions of games from one of ESPN's TV networks.

    Click here to find a provider that carries the Longhorn Network in your area.

  • What kind of programming does Longhorn Network offer?

    Coverage of all 20 UT Sports including at least one exclusive football game, men's and women's basketball games (some that won't be provided elsewhere), women's volleyball, baseball, softball and other UT Olympic sports coverage. Additional coverage includes pregame and postgame shows for football and basketball games, coaches' shows,, UT news, coverage of lectures and visiting speakers along with commencement ceremonies and other daily programming.

    Who carries Longhorn Network?

    Longhorn Network is available on Time Warner Cable (Texas), AT&T U-verse, Charter Communications (Arkansas, Louisiana, New Mexico, Texas, Virginia), Cox Communications (Arkansas, Kansas, Louisiana, Oklahoma), Grande Communications, Google Fiber (Kansas City), Verizon FiOS, Consolidated Communications, En-Touch Systems, E-Tex Communications, Bay City Cablevision, Mid-Coast Cablevision and Texas Mid-Gulf Cablevision.

    Longhorn Network will be available to DISH customers in the America's Top 120+ and higher packages nationwide coming this summer. In addition, DISH customers who receive LHN as part of their satellite service will be able to enjoy the network's exclusive live events and content on their computers and iOS devices - at home or on-the-go.

    U.S.-based military personnel connected to on-base military broadband and Wi-Fi networks nationwide can now access the Longhorn Network via computers, smartphones and tablets at no cost. Once connected to a military (.mil) domain, access will be available online at www.LonghornNetwork.com and via the Longhorn Network app.

    We are in active discussions with other cable and satellite providers and hope to have more agreements in place soon. Please call your provider and request they add Longhorn Network. Click here to register your request and look up LHN availability in your area.

    • AT&T U-verse: On AT&T U-verse in Texas, LHN is available with the U100 package and above. In Oklahoma, LHN is available with the U200 package and above. Outside of Texas and Oklahoma, fans subscribing to the U-verse TV U450 package have access to Longhorn Network's exclusive programming. Longhorn Network is on channel 1609 in HD and channel 609 in SD.
    • Time Warner Cable: On Time Warner Cable, LHN is available to video customers in Texas on expanded basic cable as follows:

      LocationSDHD
      Austin4441593
      Columbus3331333
      Gonzales 3331333
      Kerrville3331333
      Waco/Killeen4441593
      Dallas910911
      El Paso 3331333
      Golden Triangle3331333
      Greenville910911
      Wichita Falls3331333
      Corpus Christi3331333
      Laredo3331333
      San Antonio395 396

    • Verizon FiOS: On Verizon FiOS in Texas, LHN is available with the Prime HD package and above on channel 579 in HD and channel 79 in SD. Outside of Texas, fans subscribing to the Ultimate HD package have access to LHN on channel 320 in SD.
    • Grande Communications: LHN is available on channels 829 in HD and 29 in SD.
    • Charter: In Rockwall and Spring, Texas, LHN is available on 299 SD and 801 HD. In Duncanville, Texas, LHN is available on 299 SD. In Fort Worth and Dallas/Park Cities, Texas LHN is available on 301 SD and 700 HD. For markets outside of Texas, please contact your local Charter office for channel designations.
  • How do I get access to Longhorn Network online?

    Click here to check provider availability. If Longhorn Network is not available in your area, please call your TV service provider to request they add the Longhorn Network and click here to request online. We are continuing discussions with providers.

    Online access to stream Longhorn Network is through your TV service provider. This means your TV service provider must have an agreement to carry Longhorn Network.

    If you receive Longhorn Network as part of your video subscription with AT&T U-verse, Charter, Cox, Consolidated Communications, Grande and Verizon FiOS, you can access LHN at home or on the go on your computer at LonghornNetwork.com or on Apple devices with the Longhorn Network App. Log-in with the user name and password associated with your video subscription. The LHN App can be downloaded in the Apple app store.

Technical Questions

  • Why can't I have Firebug enabled?

    Due to the instabilities Firebug causes when using LonghornNetwork.com, it is highly recommended to disable it for the best possible viewing experience.

  • Nothing happens when I click on the "Watch Live" button. How do I view the Longhorn Network video player?

    The player is displayed in its own pop-up window. Your computer's pop-up blocker may be preventing the window from launching. Hold down the control button when clicking on the "Watch Now" button. That may allow a pop-up to be launched. If that doesn't work, please consult the instructions for the pop-up blocker you have installed.

  • Will I be able to watch the Longhorn Network using my laptop and a wireless card?

    Yes, by signing in with your providers credentials.

  • Why does audio or video playback stop and/or stall?

    Playback should not stop or stall under normal circumstances. However, video delivery may be disrupted during periods of internet congestion or when too many computer applications are open at the same time.

  • What can I do if the video playback stops or plays slowly?

    If playback stalls, stops or plays slowly, try one or all of the following:

    • Refresh your browser or close your browser and open it again.
    • Drag the rewind button back in time several minutes in the program timeline.
    • Avoid internet congestion by waiting several minutes before viewing the programming again.
    • Close other computer applications that may be open at the same time.
    • Contact Customer Care by calling 85-LONGHORN or (855)-664-4676
  • Why doesn't audio and video play at all?

    Video can take 30-50 seconds display or you may be running a content filter, antivirus application or proxy accelerator that is preventing the streaming of video content. Please turn off these services and try again. If the problem persists please contact us via the feedback page.

  • What are the system requirements?

    We recommend the following for the best experience:

    PC

    Processor Speed: Single Core CPU @ 2.4GHz or Dual Core CPU
    Memory: 512 MB of RAM (minimum of 256 MB)
    Video Memory: 128 MB of Video RAM
    Operating System: Windows XP, Vista, Windows 7, Linux
    Recommended Browsers: Internet Explorer 7+, Mozilla Firefox 3.5+, Safari 4, Chrome 3
    Flash Player: Adobe Flash Player 10
    Screen Resolution: 1024x768 or higher with 32-bit color
    Connection Speed: 768 Kbps (minimum of 450 Kbps)

    Mac

    Processor Speed: 1.5 Ghz
    Memory: 512 MB of RAM
    Operating System:OS X 10.4+
    Recommended Browsers: Mozilla Firefox 3.5+, Safari 4.0+, Chrome 3
    Flash Player: Adobe Flash Player 10
    Screen Resolution: 1024x768 or higher with 32-bit color
    Connection Speed: 768 Kbps (minimum of 450 Kbps)

  • Every time I start playing a video, why does it start in a poor quality format?

    This behavior is expected. When first launching a clip, you will be streamed a lower quality version while your connection speed is determined. After a few seconds, the clip should change to a higher quality version. If the quality issue persists after the first couple of seconds, try removing and re-downloading LonghornNetwork.com by following the steps below. If problem still occurs, please contact 85-LONGHORN or (855)-664-4676.

  • Why did a live event not start at the expected start time?

    Schedule changes happen more often for sports than for any other type of programming, and there are a variety of reasons for that, including: uncertainty of playoff schedules, weather conditions, delays in production, events running short or long, and other extenuating circumstances.

Contact Customer Care

  • I'm still having problems, how can I contact someone for help?

    Contact the Longhorn Network Customer Care Team. If you do not see the answer to your question for the problem above, or if you have further questions, comments or suggestion on how we can improve the Longhorn Network, please contact our Customer Care Team 85-LONGHORN or (855)-664-4676.

Longhorn Poll

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