Help/Faq

If the following questions do not solve your problem, please contact our Customer Care Team at 85-LONGHORN or (855)-664-4676.

• What is the LonghornNetwork.com?
• What kind of programming does Longhorn Network offer?
• Who carries Longhorn Network?
• How do I get access to Longhorn Network online?
• Why can't I have Firebug enabled?
• Nothing happens when I click on the "Watch Live" button. How do I view the Longhorn Network video player?
• Will I be able to watch the Longhorn Network using my laptop and a wireless card?
• Why does audio or video playback stop and/or stall?
• What can I do if the video playback stops or plays slowly?
• Why doesn't audio and video play at all?
• What are the system requirements?
• Every time I start playing a video, why does it start in a poor quality format?
• Why did a live event not start at the expected start time?

General Questions

• What is the LonghornNetwork.com?

  LonghornNetwork.com is a broadband network for University of Texas live sports programming. LonghornNetwork.com harnesses the quality ESPN has built through its TV networks and delivers online programming to Longhorn fans through a rich, interactive, and easy-to-use experience.

  LonghornNetwork.com provides hundreds of live games and events online each year. A majority of the events are exclusive to the Longhorn Network, while others are broadband-enhanced versions of games from one of ESPN's TV networks.

  Click here to find a provider that carries the Longhorn Network in your area.

• What kind of programming does Longhorn Network offer?

  Coverage of all 20 UT Sports including at least one exclusive football game, men's and women's basketball games (some that won't be provided elsewhere), women's volleyball, baseball, softball and other UT Olympic sports coverage. Additional coverage includes pregame and postgame shows for football and basketball games, coaches' shows,, UT news, coverage of lectures and visiting speakers along with commencement ceremonies and other daily programming.

• Who carries Longhorn Network?

  Longhorn Network is available on AT&T U-verse TV, Verizon FiOS TV, Grande Communications, Consolidated Communications, En-Touch Systems, E-Tex Communications, Bay City Cablevision, Mid-Coast Cablevision, Texas Mid-Gulf Cablevision, and Cox. Longhorn Network is now available online to Verizon FiOS, Grande Communications , and Cox subscribers at LonghornNetwork.com.

• How do I get access to Longhorn Network online?

  Click here to check provider availability in your area. If Longhorn Network is not available in your area, please call your TV service provider to request they add the Longhorn Network and click here to request online. We are continuing discussions with providers.

  Online access to stream Longhorn Network event will be through your TV service provider. This means your TV service provider must have an agreement to carry Longhorn Network.

  Click here to find out more on how you can request access to Longhorn Network or switch your service to a participating high speed internet service provider.

  AT&T U-verse subscribers: Access to live streaming LHN on LonghornNetwork.com will be available at a future date. We will announce access when it becomes available. Please enjoy the features and highlights available to you now.

Technical Questions

• Why can't I have Firebug enabled?

  Due to the instabilities Firebug causes when using LonghornNetwork.com, it is highly recommended to disable it for the best possible viewing experience.

• Nothing happens when I click on the "Watch Live" button. How do I view the Longhorn Network video player?

  The player is displayed in its own pop-up window. Your computer's pop-up blocker may be preventing the window from launching. Hold down the control button when clicking on the "Watch Now" button. That may allow a pop-up to be launched. If that doesn't work, please consult the instructions for the pop-up blocker you have installed.

• Will I be able to watch the Longhorn Network using my laptop and a wireless card?

  Yes, by signing in with your providers credentials.

• Why does audio or video playback stop and/or stall?

  Playback should not stop or stall under normal circumstances. However, video delivery may be disrupted during periods of internet congestion or when too many computer applications are open at the same time.

• What can I do if the video playback stops or plays slowly?

  If playback stalls, stops or plays slowly, try one or all of the following:

  • Refresh your browser or close your browser and open it again.
  • Drag the rewind button back in time several minutes in the program timeline.
  • Avoid internet congestion by waiting several minutes before viewing the programming again.
  • Close other computer applications that may be open at the same time.
  • Contact Customer Care by calling 85-LONGHORN or (855)-664-4676

• Why doesn't audio and video play at all?

  Video can take 30-50 seconds display or you may be running a content filter, antivirus application or proxy accelerator that is preventing the streaming of video content. Please turn off these services and try again. If the problem persists please contact us via the feedback page.

• What are the system requirements?

  We recommend the following for the best experience:

  PC

  Processor Speed: Single Core CPU @ 2.4GHz or Dual Core CPU
  Memory: 512 MB of RAM (minimum of 256 MB)
  Video Memory: 128 MB of Video RAM
  Operating System: Windows XP, Vista, Windows 7, Linux
  Recommended Browsers: Internet Explorer 7+, Mozilla Firefox 3.5+, Safari 4, Chrome 3
  Flash Player: Adobe Flash Player 10
  Screen Resolution: 1024x768 or higher with 32-bit color
  Connection Speed: 768 Kbps (minimum of 450 Kbps)

  Mac

  Processor Speed: 1.5 Ghz
  Memory: 512 MB of RAM
  Operating System:OS X 10.4+
  Recommended Browsers: Mozilla Firefox 3.5+, Safari 4.0+, Chrome 3
  Flash Player: Adobe Flash Player 10
  Screen Resolution: 1024x768 or higher with 32-bit color
  Connection Speed: 768 Kbps (minimum of 450 Kbps)

• Every time I start playing a video, why does it start in a poor quality format?

  This behavior is expected. When first launching a clip, you will be streamed a lower quality version while your connection speed is determined. After a few seconds, the clip should change to a higher quality version. If the quality issue persists after the first couple of seconds, try removing and re-downloading LonghornNetwork.com by following the steps below. If problem still occurs, please contact 85-LONGHORN or (855)-664-4676.

• Why did a live event not start at the expected start time?

  Schedule changes happen more often for sports than for any other type of programming, and there are a variety of reasons for that, including: uncertainty of playoff schedules, weather conditions, delays in production, events running short or long, and other extenuating circumstances.

Contact Customer Care

• I'm still having problems, how can I contact someone for help?

  Contact the Longhorn Network Customer Care Team. If you do not see the answer to your question for the problem above, or if you have further questions, comments or suggestion on how we can improve the Longhorn Network, please contact our Customer Care Team 85-LONGHORN or (855)-664-4676.