Help/Faq

If the following questions do not solve your problem, please contact our Customer Care Team at 85-LONGHORN or (855)-664-4676.

General Questions

  • What is LonghornNetwork.com?

    LonghornNetwork.com is a broadband network for University of Texas live sports programming. LonghornNetwork.com harnesses the quality ESPN has built through its TV networks and delivers online programming to Longhorn fans through a rich, interactive, and easy-to-use experience.

    LonghornNetwork.com provides hundreds of live games and events online each year. A majority of the events are exclusive to the Longhorn Network, while others are broadband-enhanced versions of games from one of ESPN's TV networks.

    Click here to find a provider that carries the Longhorn Network in your area.

  • What kind of programming does Longhorn Network offer?

    LHN covers Texas Sports like never before. With over 175 exclusive events a year and original studio shows, you can put your eyes upon Texas 24 hours a day. Coverage of all 20 UT sports include two football games, men's and women's basketball games, women's volleyball, baseball, softball and other UT Olympic sports coverage. With Texas GameDay to get you ready for kickoff, Longhorn Extra weeknights at 10 PM/CT, coaches shows, all-access coverage and campus news and events, you're always connected to the 40 Acres.

    Who carries Longhorn Network?

    Longhorn Network is available on AT&T U-verse, Charter Communications (Arkansas, Louisiana, New Mexico, Texas, Virginia), Cox Communications (Arkansas, Kansas, Louisiana, Oklahoma), DISH, Grande Communications, Google Fiber (Kansas City), Time Warner Cable (Texas), Verizon FiOS, Consolidated Communications, En-Touch Systems, E-Tex Communications, Bay City Cablevision, Mid-Coast Cablevision and Texas Mid-Gulf Cablevision.

    U.S. based military personnel connected to on-base military broadband and Wi-Fi networks nationwide can now access the Longhorn Network via computers, smartphones and tablets at no cost. Once connected to a military (.mil) domain, access will be available online at www.LonghornNetwork.com and via the Longhorn Network app.

    We are in active discussions with other cable and satellite providers and hope to have more agreements in place soon. Please call your provider and request they add Longhorn Network. Click here to register your request and look up LHN availability in your area.

    • AT&T U-verse: On AT&T U-verse in Texas, LHN is available with the U100 package and above. In Oklahoma, LHN is available with the U200 package and above. Outside of Texas and Oklahoma, fans subscribing to the U-verse TV U450 package have access to Longhorn Network's exclusive programming. Longhorn Network is on channel 1609 in HD and channel 609 in SD.
    • DISH: LHN is available nationwide on America's Top 120+ and higher packages, on channel 407.
    • Time Warner Cable: On Time Warner Cable, LHN is available to video customers in Texas on expanded basic cable as follows:

      LocationSDHD
      Austin4441593
      Columbus3331333
      Gonzales 3331333
      Kerrville3331333
      Waco/Killeen4441593
      Dallas910911
      El Paso 3331333
      Golden Triangle3331333
      Greenville910911
      Wichita Falls3331333
      Corpus Christi3331333
      Laredo3331333
      San Antonio395 396

    • Verizon FiOS: On Verizon FiOS in Texas, LHN is available with the Prime HD package and above on channel 579 in HD and channel 79 in SD. Outside of Texas, fans subscribing to the Ultimate HD package have access to LHN on channel 320 in SD.
    • Grande Communications: LHN is available on channels 829 in HD and 29 in SD.
    • Charter: In Rockwall and Spring, Texas, LHN is available on 299 SD and 801 HD. In Duncanville, Texas, LHN is available on 299 SD. In Fort Worth and Dallas/Park Cities, Texas LHN is available on 301 SD and 700 HD. For markets outside of Texas, please contact your local Charter office for channel designations.
  • How do I get access to Longhorn Network online on WatchESPN?

    WatchESPN is your single online and mobile destination for ESPN, ESPN2, ESPN3, ESPNU, ESPNews, ESPN Deportes, ESPN Goal Line, ESPN Buzzer Beater, SEC Network and Longhorn Network . Access to each network is based on your subscription with an affiliate video provider. Click here for more information.

    Will there be an additional subscription fee for WatchESPN content?

    No, WatchESPN is free to access for all users. Users who receive their video subscription from an affiliated service provider will have access to authenticated live programming and events.

    Is there a cost to download the WatchESPN app?

    WatchESPN is free. However, you must be a subscriber of a participating TV service provider in order to have access to the full range of networks.

    Who will be able to access WatchESPN content?

    Users with a WatchESPN affiliated video provider must authenticate to gain access to ESPN, ESPN2, ESPN3, ESPNU, ESPNews, ESPN Deportes, ESPN Goal Line, ESPN Buzzer Beater SEC Network and Longhorn Network . To view a list of the WatchESPN affiliated video providers, please click here.

    What networks are available through WatchESPN?

    ESPN, ESPN2, ESPN3, ESPNU, ESPNews, ESPN Deportes, ESPN Goal Line, ESPN Buzzer Beater, SEC Network, and Longhorn Network.

    Is the content on WatchESPN different from content on Longhorn Network on my TV?

    No, WatchESPN is a live stream of the Longhorn Network you see on your TV.

    How do I authenticate and log in to WatchESPN on my mobile or tablet device if my TV provider is a participating provider?

    Go to www.espnnetworks.com/setup and follow the instructions to complete your online registration with your video service provider. This process also includes synching your video service provider online registration with your ESPN.com registration. Upon completion, you will be directed back to your mobile device or tablet. Once you have returned to the WatchESPN application, enter your ESPN.com registration credentials.

    What if I still have more questions about WatchESPN and access to the Longhorn Network?

    Click here for access to the WatchESPN Faq page

    Technical Questions

    • Why can't I have Firebug enabled?

      Due to the instabilities Firebug causes when using LonghornNetwork.com, it is highly recommended to disable it for the best possible viewing experience.

    • Nothing happens when I click on the "Watch Live" button. How do I view the Longhorn Network video player?

      The player is displayed in its own pop-up window. Your computer's pop-up blocker may be preventing the window from launching. Hold down the control button when clicking on the "Watch Now" button. That may allow a pop-up to be launched. If that doesn't work, please consult the instructions for the pop-up blocker you have installed.

    • Will I be able to watch the Longhorn Network using my laptop and a wireless card?

      Yes, by signing in with your providers credentials.

    • Why does audio or video playback stop and/or stall?

      Playback should not stop or stall under normal circumstances. However, video delivery may be disrupted during periods of internet congestion or when too many computer applications are open at the same time.

    • What can I do if the video playback stops or plays slowly?

      If playback stalls, stops or plays slowly, try one or all of the following:

      • Refresh your browser or close your browser and open it again.
      • Drag the rewind button back in time several minutes in the program timeline.
      • Avoid internet congestion by waiting several minutes before viewing the programming again.
      • Close other computer applications that may be open at the same time.
      • Contact Customer Care by calling 85-LONGHORN or (855)-664-4676
    • Why doesn't audio and video play at all?

      Video can take 30-50 seconds display or you may be running a content filter, antivirus application or proxy accelerator that is preventing the streaming of video content. Please turn off these services and try again. If the problem persists please contact us via the feedback page.

    • What are the system requirements?

      We recommend the following for the best experience:

      PC

      Processor Speed: Single Core CPU @ 2.4GHz or Dual Core CPU
      Memory: 512 MB of RAM (minimum of 256 MB)
      Video Memory: 128 MB of Video RAM
      Operating System: Windows XP, Vista, Windows 7, Linux
      Recommended Browsers: Internet Explorer 7+, Mozilla Firefox 3.5+, Safari 4, Chrome 3
      Flash Player: Adobe Flash Player 10
      Screen Resolution: 1024x768 or higher with 32-bit color
      Connection Speed: 768 Kbps (minimum of 450 Kbps)

      Mac

      Processor Speed: 1.5 Ghz
      Memory: 512 MB of RAM
      Operating System:OS X 10.4+
      Recommended Browsers: Mozilla Firefox 3.5+, Safari 4.0+, Chrome 3
      Flash Player: Adobe Flash Player 10
      Screen Resolution: 1024x768 or higher with 32-bit color
      Connection Speed: 768 Kbps (minimum of 450 Kbps)

    • Every time I start playing a video, why does it start in a poor quality format?

      This behavior is expected. When first launching a clip, you will be streamed a lower quality version while your connection speed is determined. After a few seconds, the clip should change to a higher quality version. If the quality issue persists after the first couple of seconds, try removing and re-downloading LonghornNetwork.com by following the steps below. If problem still occurs, please contact 85-LONGHORN or (855)-664-4676.

    • Why did a live event not start at the expected start time?

      Schedule changes happen more often for sports than for any other type of programming, and there are a variety of reasons for that, including: uncertainty of playoff schedules, weather conditions, delays in production, events running short or long, and other extenuating circumstances.

    Contact Customer Care

    • I'm still having problems, how can I contact someone for help?

      Contact the Longhorn Network Customer Care Team. If you do not see the answer to your question for the problem above, or if you have further questions, comments or suggestion on how we can improve the Longhorn Network, please contact our Customer Care Team 85-LONGHORN or (855)-664-4676.