Unsung heroes

Behind the scenes at Heat-Bulls Jan. 29 game

Updated: August 15, 2012, 11:46 AM ET
By Sarah Turcotte | ESPN The Magazine

Mark Peterson/Redux for ESPN The Magazine

PROTECTING THE HOUSE It's a good thing Jim Spencer always carries his walkie-talkie. Without it, he'd never been found. As assistant general manager and VP of operations for AmericanAirlines Arena, Spencer is charged with making sure everything is in working order, from the trash removal system to the urinals in the upper deck. Spencer paces the confines of the arena all day, every day, looking for anything that could ...

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