SITE TOOLS
Help
Contact ESPN.com
Insider Services
Tools
Site Map
SPORT SECTIONS
Wednesday, August 18
Updated: August 19, 6:07 PM ET
 
Technical FAQ

  1. Which browsers does ESPN.com support?
  2. What are the minimum system (hardware/software) requirements for using ESPN.com?
  3. What can I do to increase the speed with which I access your site?
  4. How do I use audio and video clips on your site?
  5. What is "cache" memory?
  6. Why do I sometimes get outdated information?
  7. How do I clear the cache on my browser?
  8. Is there anything I can't access using WebTV?
  9. What is "Java"?
  10. What features on your site use Java?
  11. What are cookies and how are they used on ESPN.com?
  12. How do I bookmark my favorite pages?
  13. I bookmarked to a page within your service and now it does not work. Why?
  14. How do I download an image from your site?
  15. Can I link to your site?
  16. How do I make ESPN.com my start up page?
  17. I am interested in making an online transaction on your site. How do I know if the site is secure or insecure?
  18. I am having problems connecting to one of your pages. When I do, my system locks up. What's going on?
  19. How can I change my screen resolution?


Answers

  1. WHICH BROWSERS DOES ESPN.COM SUPPORT?
    ESPN.com is committed to supporting 4.0+ browsers, although 3.0 versions are mostly supported. We recommend using a 4.0 browser, as they are faster at certain operations, more reliable, and support more features that ESPN.com uses.


  2. WHAT ARE THE MINIMUM SYSTEM (HARDWARE/SOFTWARE) REQUIREMENTS FOR USING ESPN.COM?
    For the best experience using our services, we recommend at least the following:
    486dx or higher computer (we recommend at least a Pentium 60)

    14.4+kbps modem (we recommend 28.8 )

    8 MB RAM (we recommend 16 MB)

    Netscape or Internet Explorer version 3.0 (we recommend 4.0+)

    We support Windows 95/98/NT, Mac OS 7.5+, and various UNIX operating systems.



  3. WHAT CAN I DO TO INCREASE THE SPEED WITH WHICH I ACCESS YOUR SITE?
    The following suggestions may help to enhance the performance of our services:
    Check your modem to ensure it is at least 14.4 kbps, our minimum requirement.

    Turn your graphics off--an option most browsers provide. This will significantly reduce the download time of graphics-rich pages by displaying only their text. (Some browsers--such as Netscape 1.1 or above--allow you to defer image loading until after the text has displayed. While this doesn't improve overall speed, it does offer the text while images download.) Generally, you will find that we try to minimize the size of our graphics to reduce download time.

    Clear your disk and memory caches. Also, check your memory cache setting to ensure it's no greater than 25 percent of your computer's total RAM.

    Close any applications you are not using to increase the amount of RAM available to your browser.

    Decrease your browser's verification frequency. If using Netscape, for example, set your cache preferences to verify one time per session, as opposed to every time you retrieve a page.


    Note: Your Internet access provider may pass through many nodes before it is able to contact ESPN.com's servers. Unfortunately, as the number of nodes increases, your page retrieval rate will suffer incrementally.



  4. HOW DO I USE AUDIO AND VIDEO CLIPS ON YOUR SITE?
    RealPlayer
    To listen to RealAudio or view RealVideo, you'll need the latest version of the RealPlayer. With the RealPlayer you'll have access to hundreds of hours of ESPN audio and video. The latest Real Player can be downloaded free from Real.com:

    Windows Media Player
    The Windows Media Player allows you to play Windows Media, .avi video, and .wav sound files. These formats are used for much of ESPN's audio and video programming. The latest Windows Media Player can be downloaded free from Microsoft.com:

    QuickTime
    Apple offers the movie (.mov) viewer QuickTime which is needed to view movies in the .mov format. We recommend downloading this free from Apple:

    ShockWave
    You'll also need ShockWave to run certain features on ESPN.com. We recommend downloading this free from MacroMedia:




  5. WHAT IS "CACHE" MEMORY?
    A "cache" (pronounced like "cash") temporarily stores on your computer the information from web pages you have visited. We suggest users "clear" their cache occasionally, especially if a page is stuck with outdated material or information has not been refreshed. For information on how to clear your cache, see question number 7.



  6. WHY DO I SOMETIMES GET OUTDATED INFORMATION?
    ESPN.com's services vary in their timeliness. Most of ESPN.com is continuously updated. If you are receiving outdated information, we suggest you try any or all of the following:
    Click Reload/Refresh

    Clear your cache. This will force your browser to retrieve the most recent version of that document from its source on the network. For information on how to clear your cache, see question number 7.

    Increase your browser's document verification frequency. For example, if you are using Netscape, select Verify Documents Every Time in Cache and Network Preferences. Please note that this may affect your navigation speed.

    Note: If none of these suggestions is effective, your Internet access provider may be caching documents on its own server. In this case, you may not receive an updated document until the next time your Internet provider clears its cache. Documents that have not been accessed since the last time the cache was emptied will be current. You can call or email your Interent access provider to suggest that they increase the frequency with which they update their cache.



  7. HOW DO I CLEAR THE CACHE ON MY BROWSER?
    Please choose the instructions for the browser you use below:
    Microsoft Internet Explorer 4.0 - To clear the cache in IE 4.0, you must use the 'Internet Options' menu which can be accessed by clicking once on the 'View' selection found across the top of the IE 4.0 browser between the 'Edit' and 'Go' drop down menus. Click once on the 'Internet Options' selection to display the menu. By using the tab menus at the top, select the tab titled 'General Options'. Click once on the 'Delete Files' button. You will be prompted with a pop-up box that asks if you wish to delete all temporarty Internet files. Click 'OK'. You have successfully cleared your cache.

    Microsoft Internet Explorer 3.0 - To clear the cache in IE 3.0, go to the 'View' pull down menu. Click on 'Options' and then the 'Navigation' tab. Next, click on the 'Clear History' icon. Click 'yes' to clear your cache.

    Netscape 4.0 - To access the cache menu, click on 'Edit' on the top tool bar. Move your cursor down to the selection marked 'Preferences' and select 'Network Preferences'. A menu with several selections will appear. Double click on the 'Category' marked 'Advanced', which will in turn display several options, one being for cache. Select the 'Cache' option and click on both buttons, 'Disk Cache' and 'Memory Cache'. Make certain you click 'OK' when Netscape prompts you with a message asking you if you want to remove disk/memory cache files. After you clear both disk and memory cache you can exit the 'Preferences' menu.

    Netscape 2.0/3.0 - Netscape 2.0/3.0 browsers all have the same set up and menus for disk and memory cache. To clear the cache, go to the 'Options' pull down menu on the tool bar. Scroll down to the 'Preferences' selection and you will be presented with a tab menu with several choices. Click on the tab marked Cache. Click on both buttons, 'Disk Cache' and 'Memory Cache', and then access the Web.



  8. IS THERE ANYTHING I CAN'T ACCESS USING WEBTV?
    There are three items WebTV is not compatible with on ESPN.com. First, WebTV is not compatible with the latest versions of Real Audio and Video, which we use on our site. However, .wav files should work. Second, users are not able to make account modifications online. Instead, they can email us to make the changes for them. Third, WebTV does support the current versions of HTML and JavaScript that many of ESPN.com's pages use, but it does not support Java. For a list of Java features on ESPN.com, see question number 10.



  9. WHAT IS "JAVA"?
    Java is a software program that allows us to do interactive charts and features that make Internet content more dynamic. Java is "Web-friendly", and will run on any computer that has Java support installed. Java programs do not provide a security risk to your computer. Instead, they run within the browser itself and are prevented from reading or writing information to or from your computer's hard drive.



  10. WHAT FEATURES ON YOUR SITE USE JAVA?
    GameCast, Hit Charts, Charting applets, drag and drop polls, and Batter v. Pitcher applets.



  11. WHAT ARE COOKIES AND HOW ARE THEY USED ON ESPN.COM?
    Cookies are pieces of information that a Web site transfers to an individual's hard drive for record-keeping purposes. The cookie itself is a short sequence of letters and numbers. We keep this information confidential and do not share it with sponsors. The use of cookies is an industry standard -- you'll find them at most major Web sites.
    By showing how and when guests use the site, cookies help us see which areas are popular and which are not. Many improvements to the site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies.
    Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of the site, like logging in to the chat rooms or fantasy games, will not function properly if you do so.



  12. HOW DO I BOOKMARK MY FAVORITE PAGES?
    Most Web browsers allow you to create bookmarks which allow you to return to a URL you have visited on the Web. Once you have added a bookmark, a preferred page is only a click away. Adding ESPN.com's home page to your bookmark page will make it easier for you to return to the site. For instructions, select from the browser you use below:
    Netscape Navigator

    The instructions that follow are for the Windows version of Netscape. If you have any more questions about using your browser, please consult your software's help manual or your software's technical support.
    If you would like to add a bookmark to Netscape for the Web page you're currently viewing, simply go to the Bookmarks pull-down menu at the top of your screen and select Add Bookmark.
    To use the bookmark, go back to the Bookmarks menu in Navigator. You'll notice that a new selection has been added to the Bookmarks menu item. Clicking on the new item will return you to the Web page you just bookmarked--in this case, ESPN.com's home page.

    Microsoft Internet Explorer
    The instructions that follow are for the Windows version of Internet Explorer. If you have any more questions about using your browser, please consult your software's help manual or your software's technical support.

    To add an Internet Explorer Favorite, simply go to the Web page you'd like to add to your Favorites list. Once the page has loaded, go to the Favorites pull-down menu at the top of your screen, and select Add To Favorites. You will then see the Add To Favorites window. The title of the page you've selected will automatically appear in the text field at the bottom of the window. To add the page you've selected simply click Add.

    To access the Favorite site, go back to Internet Explorer's Favorites pull-down menu at the top of your screen. You'll notice that a new selection has been added. Clicking on the new item will return you to the Web page you just selected as a Favorite--in this case, ESPN.com's home page.



  13. I BOOKMARKED TO A PAGE WITHIN YOUR SERVICE AND NOW IT DOES NOT WORK. WHY?
    The page you bookmarked may have moved. Our services are always growing and improving. That means that while we work very hard to maintain consistency in the basic structure, there are times when the address to a particular page must change. Also, some pages are seasonally driven and might change or be removed when the season ends.



  14. HOW DO I DOWNLOAD AN IMAGE FROM YOUR SITE?
    If you are using Netscape Navigator, position your mouse cursor over the graphic that you are interested in saving. Pop up the "floating menu" (Windows: click on your right mouse button). Choose Save this Image as... and you will be prompted to name the file that the image is being saved to. Note that Netscape Navigator always saves images in the original format--either .GIF or .JPG.
    If you are using Microsoft Internet Explorer, position your mouse cursor over the graphic that you are interested in saving. Pop up the "floating menu" (Windows:click on your right mouse button). Windows users should choose Download Image to Disk . You will be prompted to name the file that the image is being saved to. Windows Interent Explorer users may save images in either their original formats, .GIF or .JPG, or in .BMP format which is the native graphic format for Windows.



  15. CAN I LINK TO YOUR SITE?
    Here is the policy about link requests as stated in the
    Terms of Service Agreement :
    Except as ESPN/Starwave Partners doing business as ESPN Internet Ventures ("EIV") may authorize elsewhere, non-EIV web sites may display the ESPN.com logo provided above. By downloading the Logo to your web site, you agree to be bound by these Policies:
    You may only display the Logo on your web site and it must always be an active link to the ESPN.com home page at http://www.espn.com.

    You may not modify or alter the Logo in any manner or distort its appearance.

    Your Web page title and other trademarks or logos must appear at least as prominently as the Logo. You may not display the Logo in any manner that implies sponsorship, endorsement, or license by EIV.

    You may not display the Logo on any site that disparages EIV or any affiliated company of EIV or any of their products or services, infringes EIV intellectual property or other rights, or violates any state, federal, or international law.

    These Policies do not grant a license or any other right to EIV's logos or trademarks. EIV reserves the right at its sole discretion to terminate or modify permission to display the Logo at any time.

    EIV DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, RELATED TO THE LOGO, INCLUDING WARRANTIES AGAINST INFRINGEMENT OR TITLE.



  16. HOW DO I MAKE ESPN.COM MY START UP PAGE?
    Please go to the following page for instructions:
    Start-Up Page Instructions



  17. I AM INTERESTED IN MAKING AN ONLINE TRANSACTION ON YOUR SITE. HOW DO I KNOW IF THE SITE IS SECURE OR INSECURE?
    If you are using Internet Explorer 4.0 you will see a little lock in the status bar at the bottom of the Web page. Double-click on this icon and you will see the exact type of security used.
    If you are using Netscape 3.0 you will see a solid key with a blue background as an indication of a secured site.
    If you are using Netscape 4.0 the "lock" icon appears in two places within the window-Main Menu Command Toolbar (top) and Status Line (bottom, far left-hand corner). The lock is always open until a user accesses a secure site. Once this takes place the icon "locks" and becomes highlighted.



  18. I AM HAVING PROBLEMS CONNECTING TO ONE OF YOUR PAGES. WHEN I DO, MY SYSTEM LOCKS UP. WHAT'S GOING ON?
    There are several possibilities:
    A browser error may have occurred. If this is the case, close the browser, reopen it, and try again.

    If other people can access the site, it may be a problem with your Web page cache. Clear your cache and then try reloading the site again. For instructions on how to clear your cache, see question number 7.

    Your ISP (Internet Service Provider) may have a problem with their servers. Try accessing other pages, and if the problem persists, contact your ISP.

    Occassionally the server generating our pages goes down. Be patient. We have engineers on call at all times to resolve problems such as these.



  19. HOW CAN I CHANGE MY SCREEN RESOLUTION?
    Screen resolution affects the size of the desktop in graphical operating systems such as Windows 95, 98, NT and OS/2 Warp. More icons, word-processing lines, spreadsheet cells, and larger graphics in graphic developing suites are displayed on the desktop using a higher resolution. The four standard PC resolutions are VGA, Super VGA, and XGA. Each resolution is measured in pixels, which are picture elements of the screen. VGA resolution displays 640 pixels across the screen and 480 pixels down. Super VGA displays 800x600 resolution while XGA display 1024x768 and 1280x1024 pixels. The most common resolution is 800x600 pixels. Seeing more on the desktop increases productivity by eliminating some scrolling and switching back and forth between windows. Ultimately, adjusting screen resolution could make one's eyes happier.
    Here are procedures for changing the screen resolution in Windows 95, 98 and NT :
    Start by...
    Click on the "Start" menu on the bottom left hand corner of your screen Select "Settings" and then "Control Panel" Double click on the "Display" icon Click on "Settings" tab Click and hold down the left mouse button on the selector in the "Desktop Area" section. Move the selector to the left or the right to decrease or increase desktop size respectively.
    Next, continue with the operating system you are using below...

    NT:
    Click the "Test" button at the bottom of the window. A window will ask you if you want to try the new settings. Click "OK." Wait 5 seconds as a test bitmap is displayed. A window asks if the test bitmap was displayed properly. Click "yes" or "no." Click the "Apply" button in the bottom right corner. Now the new settings are applied.

    95, 98:
    Click the "Apply" button in the bottom right corner. A window asks if you really want to resize the desktop. Click "Yes" The desktop will resize and now a window appears asking if you want to keep those new settings. Click "yes" or "no" or you can wait about 15 seconds and the old settings will be restored.





 ESPN Tools
Email story
 
Most sent
 
Print story
 
Daily email